After you have successfully placed your order with rewardown.com. Your order will be confirmed within 1-2 days and you will receive an email with information regarding the details of your order.
Orders shipped through the ground usually take 3-5 business days to deliver upon dispatch, if you do not receive it during this time frame, just contact us and we’ll help you with that.

Please keep in mind that delivery may take longer during/after holidays or severe weather conditions. We recommend keeping a close eye on your order’s tracking number.

If you’re having trouble with your tracking information, don’t hesitate to reach out to our Customer Experience team at info@shopcollectivehub.com or connect with a live chat agent.

Order Changes

If you need to modify the address, please contact us as soon as possible within 3 hours after placing the order, because we ship in a flash, and we cannot guarantee that the address will be modified successfully.
At this time, we will not be able to update the shipping address or the order itself once the order has shipped, as our fulfillment team is working 24/7 to ship at lightning speed! If you require a change to your shipping address, we recommend you contact the courier to assist with updating the shipping address. If you would like to add, change or upgrade the items in your order, the best course of action will be to place a new order and return the items in your original order back to our warehouse. Once we receive the returned items, your refund will be issued to your original form of payment.

Order Cancellation

Due to the nature and volume of the business, once your order is shipped we cannot process a cancellation. If you wish to cancel/return the item, once your product arrives you can proceed with the return for a full refund.